9 Ways Online Employee Scheduling Software Saves Casinos Money

If you’re fed up with all the annoyances and inefficiencies of your casino’s scheduling process, we feel you. Paper-based scheduling, excel sheets, and all the other piecemeal, Frankenstein-esque, wrong-tool-for-the-job scheduling processes used by casinos (and other businesses) just don’t get the job done or make anyone happy.

Online employee scheduling software offers a better way.

Here are 9 ways the best online employee scheduling software will help your casino reduce time spent on scheduling, slash errors down to near-zero, make employees and managers happier because they get along better, and save money you’re currently hemorrhaging on these sorts of problems.

1.    Employees Can Check Schedules from Anywhere

If your casino’s scheduling system requires your employees to call someone, check their email, or come in to work to see their schedules, you are losing time to scheduling inefficiency and creating all kinds of avoidable problems and delays.

Most online employee scheduling software systems let employees check their schedules using their phones. They log in to their account and see their upcoming schedule for days, weeks, or months in advance. 

Employees LOVE this feature. They don’t need to wait for the schedule to ‘come out’ like before. It just shows up on their phone and they can view it at any time, from anywhere. It could not be easier.

2.    You Can Adjust Quickly to Mis-Scheduled Shifts

If a particular shift is overscheduled because the crowds you were expecting aren’t showing up, you can quickly adjust your casino floor employees’ schedules. Maybe you were expecting big crowds for a basketball or baseball playoff game, but the series ends in four games and you were expecting a crowd for game 5.

You can adjust that by sending messages to your employees who were scheduled and whose shifts you want to move.

Or, perhaps a shift is underscheduled and a big crowd shows up. You can quickly see your part-timers who are available for extra shifts so you can avoid calling people who might trigger overtime for that week.

With online employee scheduling software, you can do this on the fly. It takes just minutes to make big on-the-spot scheduling decisions that directly affect your bottom line.

3.    Employees Can Easily Make Shift Swap Requests

As a casino manager, you can set up your online scheduling software so that you get to approve every change request. For casinos, this is critical because there may be certain employees you do not trust to work with certain other ones or on certain shifts or locations.

And, you also want to be sure you have highly skilled employees distributed across your table games areas during all the most important shifts. Typical employees may not realize how important that is when they make shift swap requests. But with scheduling software such as Casino Schedule Ease, you can quickly determine if their swap will cause problems or not.

4.    You Can Map Out the Schedule Weeks or Months in Advance

With employee scheduling software, you’ll be able to schedule as far out as you want. For instance, maybe you have a big event coming up in a few months. You may not schedule every day between now and then,
but you can schedule the dates clustering around that big event to be sure you are adequately staffed with your best people on those high-revenue days.

You don’t want your best people taking vacations when you need them most. Especially your most high-skilled table game employees!

Scheduling software also allows you to respond factually and confidently to shift swap requests. You won’t have to guess. You won’t risk making the employee feel unfairly treated. You will know if the swap will work because you can see the whole department’s schedule weeks in advance, whether it’s table games, food and drink service, security, housekeeping, or any other department.

5.    Employees Can Easily Make EO Requests

When there’s a slow shift or a worker has something come up in their personal life, online employee scheduling software enables them to
make early out requests quickly and easily.

Most casinos are big places. Sometimes it can take forever to track down the person you need to talk to. And if the scheduling manager isn’t in the office when an employee needs him, frustration mounts.

Just like the shift swaps, employees can make EO requests from their phone, right where they are, and you can approve or deny it, or ask to discuss it by sending back a personal message.

6.    Easily Plan Ahead for Anticipated Busy Days

Being understaffed is a terrible thing for a casino. Online employee scheduling software allows you to be ready for the big days you know are coming. Whether that’s weekends, certain holidays, special times of year, or dates with big events in town, your software will help ensure your table games and other key money-making departments are ready for prime time. 

7.    Staff Can Access Their HR Data

It’s not just your scheduling managers and operations people who will love online employee scheduling software. Your HR people will love it too. They don’t like fielding calls asking “How much vacation time do I have? What? That’s it?”

Calls regarding FMLA, accrued vacation, overtime, and other schedule-related HR information can all be accessed through each employee’s scheduling software portal. And if you get the best casino employee scheduling software, that data will be stored securely in the cloud, so you don’t have to worry about a room full of servers to guard with your life.

8.    Staff Can Select Shift Preferences

With the hundreds or sometimes thousands of employees working at casinos, you have a great diversity of people on your staff. Parents will have different needs than part-time students. You’ll have people who hate working days, people who hate working nights, people who don’t care, people who can only work certain days, certain hours on those days, and everything in between.

With online employee scheduling software, all that preference information will be right at your fingertips once it has been uploaded, and you can use it to craft the perfect schedule.

9.    You Can Automate the Entire Scheduling Process

The eight previous reasons are more than enough to justify scheduling a free demo of our casino scheduling software.

But this last reason is the best one of all so far.

When you read #8 and started thinking about “crafting” the perfect schedule, it might have crossed your mind that, if you had to do all that work yourself, making the schedule would still be a challenge. Yes, it would. Creating a schedule still won’t be easy in terms of who to assign where, and when.

Yes, you’ll have all this information at hand, but you’ll
still have to navigate it all to produce a workable schedule.

Wouldn’t it be so much simpler if a computer could produce the
schedule instead? Isn’t this the age of technology?

Yes! And the best online employee scheduling software will empower
you to automate your entire scheduling process. The computer considers all the known variables, including each employee’s preferences and history, and creates a schedule that in theory will work – for everyone. And it can do this at the touch of a button.

If you’re still creating schedules the hard way, again – we
feel for you. But now is the time to look into making a change.

Not all Online Employee Scheduling Software Products Are Equally Good

Casinos are not restaurants. They are not hotels. They are not bowling alleys. Casinos are more like small cities. The big ones have restaurants, AND hotels, AND all kinds of games and activities, AND so much more. 

Beyond all this, your revenue is tied to the skill levels of particular employees. You can’t just put any dealer at the high-roller tables.

Casino Schedule Ease was created specifically for casinos.
Though there are hundreds of online employee scheduling software options out there, almost none of them were built for casinos, and they will struggle to achieve what you really want and need, particularly in the area of employee skills. 

One thing that sets Casino Schedule Ease apart is what we call ‘assignment-based scheduling.’ This means, our system ranks each employee on their skill level, so you can be sure your best skilled workers are all staffed on the right days and the right shifts – but also at the right spot. Same with average skilled workers and brand new hires.

And yes, this too is automated. Once the data is uploaded, the system creates the schedule – including the very important skills-based factor.

Schedule a Free Demo of Casino Schedule Ease Today

You have nothing to lose, and a much easier and less stressful workplace to gain.

Casino Employee Fraud – 10 Strategies to Protect Your Profits

The 2016 Report to the Nations found an average loss of $2.7 million in revenue to employee fraud and theft. That represents 5% of total revenue, every year, for each company in their study.

That is a staggering sum of money considering how much your casino or other type of business also spends on taxes, expenses, employee payroll, and other costs. Eating up 5% of your total revenue just to fraud means you’re losing a much greater percentage of your net profits.

In other words, that 5% of total revenue lost to employee fraud is 100% taken from what would have been your profits. For example, if your net profit after all taxes and expenses would have been $10 million but you lose $2 million to fraud, now your net profit is only $8 million – a 20% loss. If your net profit would have been $2.5 million but you lose $2 million to employee fraud, you net only $500,000 – an 80% profit loss.

For a little more detail on the numbers in the study, the median loss was $150,000. That means half of companies in the study lost less than that, and half lost more. So, a smaller number of huge losses due to employee fraud are bumping up the average. The report states that 23.2% of the cases in their study lost $1 million or more.

But to a small business, losing $150,000 can be far more catastrophic than a large business losing $1 million. Again, 100% of these losses come from your profits – money you would have gotten to keep.

To protect your casino from employee fraud, begin implementing the strategies below as soon as possible. Or, if you’re already using them, revisit and strengthen them across your entire casino operation. Also, see 7 warning signs an employee may be engaging in theft, or considering it.

  1. Delegate Tasks Among Multiple Employees

For casino employee fraud that happens behind closed doors, such as with vendors or on computer screens in your accounting department, what often facilitates that fraud is one person having too much control over sensitive data.

By splitting up certain tasks, such as having one employee review bank statements but another employee sign checks and make payments online, you reduce the likelihood that one person can set up their own little fraud scam to fleece your profits.

Reducing casino employee fraud is in large part accomplished by minimizing the opportunities to commit it.

  1. Get Documentation for Every Signed Check

When you start considering all the checks your casino writes to vendors and contractors for all the zillion things it takes to run a casino, you will realize that your vulnerability to employee fraud isn’t just confined to the casino floor, table games, food and beverage, and slots. Contracts with vendors, where one employee and a vendor team up to steal from your casino, are a major problem area.

Insist on documentation and receipts for all purchases that include details about exactly what was purchased.

  1. Cameras Cameras Cameras

This one isn’t new of course, and these days, every casino uses surveillance cameras. However, the challenge arises when the time comes to access and utilize the reams of data all your surveillance systems are collecting.

With video recordings now stored in the cloud, it actually takes longer to export the videos you want to view than it does to record them. So if you’re looking for video of a certain employee’s actions for the past six months, you will have a major challenge simply accessing and viewing all the relevant data.

It is critical that all your cameras and other technological surveillance systems can talk to each other. You need to be able to integrate the times for when things happen. For instance, if a bartender is skimming on drink profits, can your payment processor link up its times with your surveillance cameras? That’s what you’ll need if you want to produce ironclad proof of their theft.

  1. Use Identity Verification Software when Hiring

Most people who want to work at casinos are fine people. But some want in because they want to be around all that money. And some have records. So they falsify their identities. Catching the liars and imposters before you hire them is essential.

You can get software that aids in verifying a new hire’s identity so you can be sure you aren’t about to hire someone who has been blacklisted by the Gaming Control Board. If they’ve lost their registration because of fraud, you want to know it. Here’s one identity verification software service (Casino Schedule Ease has no affiliation with this company and offers this just as an example, not an endorsement).

  1. Conduct Frequent and Publicized Audits

This is one of your most powerful deterrents against casino employee fraud.

Conducting audits of your finances and security systems in secret may help you catch fraud after the fact. And that’s good. But it’s better to prevent it from happening in the first place. Make it well-known that you conduct frequent unannounced audits at irregular intervals.

When employees know that not only is someone always watching on surveillance cameras, but that someone is also looking closely at financial transactions at all levels of operations within the casino, the majority of employees who might have considered trying to steal from you will choose otherwise.

Nothing beats the fear of getting caught. The Report to the Nations referenced at the start of this article found that only 5.2% of employee fraudsters had prior convictions. And only 8.3% had been previously fired for fraud. There is no doubt substantial overlap between those two groups.

That means the vast majority of employee fraud is committed by first-time offenders. Doing it the first time is always the scariest. So, the more fear you can put into them that they will be caught, the fewer who will attempt to steal.

  1. Have and Enforce an Employee Code of Conduct

When expectations are known and communicated, behavior improves. The Report found that where controls such as a code of conduct and frequent audits are present, financial losses to employee fraud were 14.3-54% lower, and people were caught 33.3-50% more quickly.

You will lose a lot less money to fraud and you’ll catch the thieves faster, if you implement the strategies on this list.

  1. Create a Healthy Company Culture – with Integrity

Leadership plays a big role in preventing fraud. When employees feel unknown, uncared for, and devalued, they start to consider doing things they normally would not. A lack of communication is a breeding ground for resentment.

You must make it a priority to keep your team engaged and informed. There is a ton written about creating healthy and positive company cultures. If your casino staff, departments, and managers all feel isolated in silos and unappreciated, make it a top priority to start fixing this now.

Casino Schedule Ease is a terrific way to start changing your company culture. Employees frequently have schedule change requests, early out requests, and inquiries about vacation time, family medical leave, and so much more. All these requests burden your systems and personnel. But delays and lack of communication can infuriate your employees.

With our scheduling software – built specifically for casinos – your team can access everything on their mobile phones. They can make change requests and EO requests and get answers quickly. Employees love our software, and they will appreciate you for providing them with this convenience. Try our 90-day free trial.

One caveat about company culture is that your leadership and supervisors must also abide by the cultural values you create. Integrity across all levels is critical, or the culture breaks down. You can’t get angry at a bartender for skimming profits if the bartender’s supervisor gives free drinks to a pretty lady or a best friend.

  1. Create a Multimedia Reporting Hotline

In the Report, businesses with no reporting hotlines were only 28.2% likely to catch employee fraud, whereas ones with hotlines were 47.3% likely. That’s a huge difference for something this simple.

All you have to do is create a phone hotline for employees to use if they see or learn about employee fraud or other abuses taking place. To increase employee buy-in, create an online form and a dedicated email address as well. In other words, make it easy to report abuses and fraud. You should be doing this anyway for reasons other than just fraud, like employee safety.

People who care about honesty and a good reputation will report abuses and fraud – but ONLY if they feel safe in doing so. Make it easy and safe for your whistleblowers to take action.

  1. Require Management Certification of Financial Statements

This is another way to combat backroom employee fraud and theft. Again, the more people who are looking at your financial statements, the harder it will be for someone to set up fraudulent scams. With managers looking at statements, you would need at least two people to set up a recurring fraud.

If you also delegate different tasks to different people as mentioned earlier, now you’d need three or more people to get away with it. Opportunity for theft decreases exponentially the more you can set up your operations in this manner.

  1. Train Your Managers and Surveillance Teams

How many managers and surveillance staff at your casino have ten or more years of experience? How many know what to look for to spot employee fraud on the casino floor and table games?

Do they know how to spot the false shuffle? Do they know the signs that a dealer is colluding with a friend at their table? Your managers and surveillance teams need to be trained to spot fraud. Working with security firms can help you elevate the skillsets of your critical staff to prevent on-floor employee theft and fraud.

How Else Can We Prevent Casino Employee Fraud and Theft?

In addition to implementing the above strategies, it also helps to know the warning signs that an employee might be considering stealing from you.

The good news is, you can spot at least seven warning signs relatively easily if you know what to look for. Some warning signs are evident before the person decides to steal. Other warning signs are indications that fraud and theft are already occurring.

See 7 warning signs of casino employee theft

7 Warning Signs of Casino Employee Theft

How to Spot Employees Who Have a Higher Chance of Stealing

Casino employee theft is a major problem in the gaming industry. Estimates have found that 5-7% of revenue is lost to theft every single year. That’s a huge amount of money to lose for nothing. If you can figure out how to reduce or eliminate employee theft, it will make a huge difference in your net profits. You should start by learning how to spot the warning signs of an employee who may be prone to stealing.

In many ways, it is the smaller casinos that get hurt even more from employee theft. Across all industries, 33% of business bankruptcies happen because of employee theft. Therefore, learning to spot employees who may have a higher chance of trying to steal from you isn’t just gratifying, but good business.  

You begin by understanding why employees steal in the first place, from any business. 

Why Casino Employees Steal 

Global Gaming and Business Magazine explained the driving forces for casino employee theft in terms of a triangle – the fraud triangle. 

Casino Schedule Ease

The potential for theft greatly increases the more parts of the triangle are in play. The three aspects of the fraud triangle are: 

  • Motivation for stealing – the reasons employees do it despite the risks 
  • Rationalization – how they convince themselves their actions are justified 
  • Opportunity – the ease with which they believe they can get away with it 

The third part of the triangle – opportunity – is the piece of the triangle you have the most ability to combat. You can’t do much about rationalization, but being aware of how employees justify their thefts helps you spot possible culprits, as you’ll see in a bit.   

As for motivation for why employees steal, GGB boils this down to the 4 B’s – beer, boobs, betting, and borrowing. In other words, substance addictions, sexual deviancy and addictions, gambling, and perceived or real financial desperation.  

Here’s an example of some economic rationalizations for casino employee theft: In a down economy, desperation increases. People justify theft because they “need” the money. In good times, casinos are very busy, and opportunity increases because it’s easier to hide in the bustle of the crowds. And employees will rationalize theft this time because since your business is making so much money, you can afford to lose a little extra and no one gets hurt. 

Warning Signs Your Employees Are at Risk of Turning to Theft

These 7 warning signs are where you begin to combat casino employee theft. Look for these behaviors among your staff – and not just your low-level employees. As you’ll see in a bit, managers and supervisors can fleece you too.

1.     Territoriality

Have you ever re-assigned an employee to a new task or
department, or changed their routine in some way, even an insignificant one? An employee who is scamming you will resist these kinds of changes, often vehemently. 

They will lie about the reasons why your changes upset them, because the real reason is that these changes will mess up their little operation. Watch out for employees who hoard their duties and tasks and resist any changes to processes and systems.

2.     Living well beyond their means

You know what you’re paying people. If a guy making $50k per year is driving around in brand new luxury cars, wearing $5000 watches, and always has a well-dressed lady by his side, something might be off.

3.     Financial complaints and difficulties

Employees who frequently complain about financial trouble will be more likely to take advantage of an opportunity to steal if they see it. Desperation is a primary motivation that leads to rationalization. (See how that triangle works?).

Be on the lookout for employees frequently complaining about their finances.

4.     Refusing vacation time

This is especially true in your bookkeeping and accounting departments, but also your table games, money counting, and other areas. If an employee has a scam going and knows how to hide it, being gone for a week or two and having a temporary person replace them risks having their scam discovered.

Employees who never take vacations, or who always cash out their vacation time, are ones to keep your eyes on.

5.     Reluctance to train, delegate, or share duties

This is another form of territoriality. An employee who is stealing doesn’t want to train anyone new because that person will probably discover their scam. Delegating tasks that are critical to their coverup causes the same risks, as does newly sharing duties they used to do on their own.

This is one way to fight employee theft. Change your systems and processes now and then, and see who gets the angriest about it. If their reasons don’t quite make sense, take a closer look at whatever they have control over. It is actually your longer-term employees who are more likely to consider stealing, because they will learn to spot the holes and gaps – the opportunities.

6.     Too cozy with vendors or customers

Many casino theft situations involve non-employees. Vendors are a prime source for theft, because both parties can agree on the scheme and work together to falsify the paperwork. Keep an eye on any casino employees who just seem a bit too friendly with non-employees.

7.     Family problems

Divorce is expensive. Family-related medical or legal costs, or education expenses, can be crippling. The stress from these expenses will motivate some employees to try to cover the costs using your profits.

And let’s be clear: Many warning signs on this list can occur for all kinds of reasons. No one is guilty simply because they have family trouble. People can refuse vacations for all kinds of reasons. System changes can truly make someone’s work harder and it isn’t wrong to complain about that. 

But security experts have seen these issues crop up repeatedly in employee fraud cases. If you want to head off employee theft before it costs you, keep your eyes and ears tuned to these warning signs.

How Many Thieving Casino Employees Have Prior Records?

A large and detailed study that looked into employee theft  across multiple industries found that only 5.2% of employees who steal had prior records, and only 8.3% had been previously fired for theft.

While that may be surprising, the fact remains that the vast majority of employees who steal are first-time offenders. 

That’s why figuring out how to systemically monitor for these seven warning signs is so important. You want to dissuade employees from making bad decisions – things they have probably never done before.


Types of Scams Run By Casino Employees

Any employee with access to your computer systems who also can convert points, reward, or chips for cash has a greater opportunity to steal. They can do things like generate replacement player cards for themselves and their friends, and cash the points. Others can create multiple accounts to get free play money.

Managers who have access to drop box storage rooms have been found pre-counting cash before the count team arrives. If that manager also controls surveillance, they have a higher chance of success. Again – opportunity.

Scheming dealers can pay out money to their friends even for losing hands.

Other scams, as mentioned earlier, will involve vendors, such as rewarding contracts to someone in exchange for a kickback, over-billing, and other methods of skimming cash. Here’s an article with more types of casino theft scams caught by security and law enforcement.

Real Examples of Casino Employee Theft

There are countless stories of casino employee theft to be
found online and in the news. But each one offers another glimpse into the methods and the motives for how and why employees might try to steal from your casino. 

This casino theft involved an employee who printed false vouchers, and got away with $14,500 before getting caught. 

Here’s a huge scheme involving eight people that netted $5.2 million before they got caught.

In this one, two table game staff stole an unknown amount of money, and got sued by the casino’s insurance company for over $800,000. 

And here are two casino thefts masterminded by higher ranking employees, a slot supervisor in one case, and a VP of player development in the other. These cost the casino tens or hundreds of thousands in losses.

There is plenty more where these came from.

The point is – yes, you should be focusing your security on preventing customer thefts. But your employees need to be watched too, because they actually have far more opportunity to steal than your customers do. If they get motivated past the breaking point by any of the 4 B’s, it won’t be long before they rationalize whatever thieving schemes they dream up and decide to try it, despite the risks. The Nevada Gaming Control Board says that about 20% of their arrests are casino employees.

What Can You Do to Minimize Employee Theft from Your Casino?

See 10 strategies for combatting casino employee theft

5 Online Casino Scheduling Hacks Every Casino Needs to Be Using NOW

With casinos forced online to survive, your scheduling system needs to perform at 110%. There’s no room for error. See 5 keys to online employee scheduling.

How Scheduling Software Can Help Your Online Casino Get Through Covid 

The casino industry has taken a beating. Probably the worst in history. You’ve probably had to lay off a lot of valuable, proven, loyal, and expert employees because of the response to the covid-19 pandemic. And if you haven’t done so already, you’re probably looking at online gambling as a way to keep your casino afloat until this crazy time finally ends. 

Other casinos have already made the switch, and now generate large portions of their revenue from online gambling. And unlike pure online casinos, you don’t intend to stay here forever. Your in-person gaming, hotel, and food and drink service will return. 

But what about your employees?  

How are they getting through this time, and how will you bring back everyone else when normal life finally resumes? (A bit later, we’ll show you how the Resorts casino in Atlantic City recalled over 300 employees in a matter of hours.) 

When it comes to scheduling, managing a team of employees to facilitate mostly online gambling is quite a different task than managing scheduling for all the departments it takes to operate a real casino.  

Here are five ways scheduling software can get your online casino through this pandemic: 

1. Simplify the Schedule Creation Process 

With an online casino, most of the customer service is done virtually. This means it can be done from home, and in theory, anywhere in the world. So whether you’ve hired people from other countries or have scheduled your regular employees so you can serve online customers 24 hours a day, you need to always be sure your online casino is fully staffed to answer questions and serve customers. 

There are a ton of online casinos people can choose from. 

If they get bad service and slow responses from your team, they’ll just go find another online gambling site.  

It is therefore absolutely imperative to always have your customer service team fully staffed and ready to go.  

With casino scheduling software, you can map out your schedule weeks or even months in advance. You can be sure all 24 hours of employee shifts are covered every day, and that there is always an ‘expert’ support person working in case a situation becomes too complicated for your front-line service reps. 

2. Always Have Staff on Hand to Serve VIP Customers Even in Online Casino Scheduling 

With the right casino scheduling software, you will always know which VIP caretaker will be on duty to make sure your high rollers receive the extra attention they expect. 

In an online casino, you simply can’t afford to miss opportunities due to unavailable staff. It can cost you a customer – for life. 

High rollers spend far more than average customers ever will. Imagine one of these high-value gamblers having a question and not getting an answer for several minutes, whether from a live chat window or a phone call. Depending on the situation, they might give up and leave the site.  

You don’t have any food and beverage revenue to fall back on right now. Lose that customer, and all their money is lost with them. 

Scheduling software will assure you that your VIP staffing needs are secured, weeks in advance. No last minute panicking. 

3. Respond to Schedule Change Requests and Surprises via Mobile Device  

Imagine one of your best VIP caretakers gets forced to self-quarantine, which often happens with no advance warning.  

You need a system that can quickly rework that person’s schedule and shift the other employees around so your casino service continues uninterrupted.  

Whether it’s a VIP caretaker, a regular customer service rep, or an administrator, changes and switches will happen. You’ll get vacation and holiday requests. EO requests. Family and medical leave requests. You need a system that can quickly adapt to changing realities. 

And even more, you need a system you AND your employees can engage with entirely online through their mobile devices. 

So, not only can you rework the schedule of specific employees at a moment’s notice, but your employees can submit their own requests for changes. And you can approve or deny them, all online, all remotely.  

Suppose an employee requests a shift swap with another rep. You can quickly look at each person and see if the change will cause any problems on your end, like bumping someone into overtime. Then, you can approve or reject the change.  

Employees love this system because it gives them ownership of their schedule. They can see all their shifts. They can see their data like accrued vacation time. They can communicate with you and quickly get answers – all remotely. Scheduling software will keep your employees happy and your online casino running smoothly. 

4. Prioritize Your Team so the Best Employees Serve the Best Customers 

Suppose you have 8 VIP caretakers on your online casino staff. Which of those 8 are your best people? Which ones would you want serving the wealthiest or most famous clients who might show up at your online casino? 

You need a system that does more than just schedule weeks in advance. Pretty much any scheduling software can do that (though not all can do it easily and as flexibly as some). But you also need a system that ranks your employees based on their skill levels so you can differentiate the best of the best, on down to the newest person. 

You probably have a good idea of when your most valuable customers show up, even in an online setting. With Assignment-Based Scheduling, you will always have the most highly skilled reps available when your most valuable clients are online.  

Match up your best with your most valuable customers.  

Only scheduling software built for casinos enables you to do this. Casino Schedule Ease is the only software that can do all five tasks on this list, because it’s the only one built specifically for the casino industry – including online casinos. 

5. Automate Everything!

Lastly, you’re going to have a tough time learning and keeping up with all the new tasks required of online casinos. It’s not the same as before.  

With a schedule that gets created automatically, only requiring a quick look from you and perhaps some minor adjustments, you will save invaluable time and be able to work harder at keeping your casino business afloat. 

Casino Schedule Ease is designed so that, once you have your schedule routine in place, you can create new schedules with the click of a button.  

When other customers see how easy and effortless our system is to use, they never want to leave. See what some of our customers have said.

After the initial Covid lockdowns ended, Barbara Hulsizer from Resorts in Atlantic City suddenly had to recall over 300 employees all at once. Here’s how she describes it: 

We were faced with recalling over 300 employees at one time after Covid, and wondered if there was a way we could do this with Schedule Ease. With their assistance, we were able to recall over 300 employees within a matter of hours. It was shocking. Once we saw that, we realized this is how we need to do business going forward.  

Want to see how Casino Schedule Ease will help your online casino? 

We have greatly expanded the flexibility of our pricing to work with any and all sized casinos through this pandemic.  

Sign up for a free demo